At Skin Cosmetica, we prioritise your satisfaction. Please read the following information carefully regarding our shipping process and refund policy.

Refund Policy

Due to the customised nature of our products, we are unable to offer refunds. We encourage you to make your selections thoughtfully and to review all product information before purchasing.

If your order arrives damaged or incorrect, please contact us within 7 days of receipt at hello@skincosmetica.com.au so we can assist you.

Shipping Information

For your convenience, we aim to process domestic orders within 7 business days. For international orders, please allow up to 14 business days for delivery.

Please note that additional customs fees may apply for international shipments, based on the regulations of your specific country. These charges are the responsibility of the recipient.

Before You Use

We recommend reviewing all instructions and labels thoroughly before use to ensure the best results. If you have any questions about a product, please reach out to our team prior to first use.

Agreement

By making a purchase from Skin Cosmetica, you agree to the terms and conditions outlined above.