Privacy Policy
Privacy Policy
At Skin Cosmetica, we are committed to protecting your privacy and confidentiality. We ensure that any information regarding our clients, including staff members who may also be clients, is kept secure and confidential. We will not disclose this information in any form (verbally, in writing, or electronically) except for authorised use within the context of client care or as required by law.
What is Personal Information?
For the purposes of this policy, "personal information" refers to any information we collect about you. This includes, but is not limited to:
- Name, date of birth, address, telephone number
- Sensitive information such as medical history, medications, allergies, social history, family history, and cultural background
Purpose of Collecting Personal Information
The primary reason we collect and hold personal information is to provide you with comprehensive skin consultations and tailored product advice.
Our team members are trained on the importance of maintaining the confidentiality of medical and personal information and adhere to strict internal information security policies.
How We Use Your Personal Information
We utilise your personal information to:
- Provide personalised consultations and product recommendations
- Communicate effectively with you
- Ensure the accuracy and security of your information
- Improve our services based on your feedback
Online Privacy Policy
This section outlines how we collect, use, and share your personal information when you visit our website or make a purchase.
Information We Collect
When you visit our website, we automatically gather certain information about your device, including:
- Web browser, IP address, time zone, and cookies
- Information about the pages you view and how you interact with the site
We refer to this automatically collected information as "Device Information."
Order Information
When you make a purchase, we collect information including your name, billing address, shipping address, payment information, email address, and phone number. This information is referred to as "Order Information."
Using Your Information
We use your Order Information to:
- Fulfil your orders and process payments
- Communicate with you regarding your order
- Improve our website and services
Sharing Your Personal Information
We may share your personal information with third-party services that assist us in operating our website and conducting our business, such as Shopify and Google Analytics. You can learn more about their privacy practices on their respective websites.
We may also share your information to comply with legal obligations or protect our rights.
Advertising
We may use your personal information to send you targeted advertisements or marketing communications that align with your interests. You can opt out of targeted advertising through various platforms like Facebook and Google.
Your Rights
If you are a resident of Europe, you have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below.
Data Retention
We retain your Order Information for our records unless you request deletion.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Minors
Our website is not intended for individuals under the age of 18.
If you have any questions or concerns about our Privacy Policy, please contact us at hello@skincosmetica.com.au.